FAQ'S
GENERAL QUESTIONS ABOUT PHOENIX
WHERE IS PHOENIX LOCATED?
- We’re located in Brisbane, Australia.
IS PHOENIX AUSTRALIAN OWNED?
- We’re proudly an Australian and registered Veteran owned business. We’re also a proud member of the Veteran Chamber Of Commerce.
HOW CAN I CONTACT PHOENIX?
- You can email us at info@phxriseabove.com with any questions and our team will be happy to help.
HOW DO I SUBMIT A PHOTO OF ME WEARING PHOENIX?
- Email any photos of you representing Phonix to info@phxriseabove.com and please make sure you let us know if you permit us to re-post them.
- Also, you can share them on our social media and use the #Riseabove
CUSTOMER SERVICE ENQUIRIES
- For any customer service questions, please email us at info@phxriseabove.com and our friendly team will be happy to help.
QUESTIONS ABOUT OUR PRODUCTS
WHAT ARE YOUR CURRENT SHIPPING TIMES?
- We strive to get out all orders daily, in busy times this may vary. Please allow 2-4 days for warehouse processing time and 7-14 days for delivery with standard shipping.
DO YOU HAVE A SIZE CHART?
- Of course. Please find our size chart HERE
- Please be aware that measurements are based on a flat garment (not the entire circumference).
MY SIZE IS OUT OF STOCK/I WANT TO SHARE A DESIGN IDEA WITH YOU.
- Generally, each design we produce is “limited” which means we only produce it once and may be sold out. We’re always brainstorming on how we can create products our #Riseabove Phoenix community loves, so please share any ideas at info@phxriseabove.com
- If you would like to bring your idea to life we offer a custom clothing and custom workwear service (minimum order is 50 polo shirts and 100 work shirts) click HERE or email us at info@phxriseabove.com to find out more.
ARE THESE WORKSHIRTS HI VIS?
- We offer both Hi Vis and standard work shirts in our collection, making it easy to distinguish them by the presence of a block top and tape.
- Our product descriptions provide detailed information on each product's compliance with AUS/NZS standards, ensuring you know precisely how they measure up
ARE YOUR WORKSHIRTS UPF RATED?
- Some of them are! Our range features a mix of items, including full print shirts, hi-vis shirts, and lifestyle products. You can distinguish between them by looking for the block top and the presence of tape.
- The product descriptions provide a detailed breakdown of each product's specifications and how it meets AUS/NZS standards, ensuring you can maintain both high visibility and style!
Business-to-Business Questions
DO YOU OFFER BULK DISCOUNTS?
- We sure do! Bulk order discounts start at 10 units and above. Please email info@phxriseabove.com and our sales team will answer any questions you may have, or if you’re ready to get kitted out in your new Phonix.
CAN YOU CREATE A CUSTOM DESIGN OR PRINT FOR MY BUSINESS?
- 100%. We can create custom polo shirts, custom hi-vis shirts and much more! Check out the information HERE or email us at info@phxriseabove.com and our friendly sales team will be happy to help.
DO YOU TAKE ON WHOLESALE ACCOUNTS AND/OR CAN I SELL PHOENIX IN MY OWN STORE?
- Of course. For any wholesale enquiries, please email our sales team at info@phxriseabove.com and they will be happy to help.
WHERE CAN I LOCATE MY TAX INVOICE?
- You should have received your tax invoice with your order confirmation email. If it hasn't come through, dont worry, please email us at info@phxriseabove.com and our customer success team will get it organised for you.
DO YOU DO EMBROIDERY?
- We sure do! We would love to add your brand to our Phonix shirts.
- Just so you know there is a minimum order of 10 units, and there is a $50 cancellation fee in addition to non-refundable set-up fees.
Email our sales team at info@phxriseabove.com to find our more or to get your order started today.
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