FAQ'S

GENERAL QUESTIONS ABOUT PHOENIX

WHERE IS PHOENIX LOCATED?

IS PHOENIX AUSTRALIAN OWNED?

We’re proudly an Australian and registered Veteran owned business. We’re also a proud member of the Veteran Chamber Of Commerce.

HOW CAN I CONTACT PHOENIX?

You can email us at info@phxriseabove.com with any questions and our team will be happy to help.

HOW DO I SUBMIT A PHOTO OF ME WEARING PHOENIX?

Email any photos of you representing Phonix to info@phxriseabove.com and please make sure you let us know if you permit us to re-post them.
Also, you can share them on our social media and use the #Riseabove

CUSTOMER SERVICE ENQUIRIES

For any customer service questions, please email us at info@phxriseabove.com and our friendly team will be happy to help.

WHAT ARE YOUR CURRENT SHIPPING TIMES?

We strive to get out all orders daily, in busy times this may vary. Please allow 2-4 days for warehouse processing time and 7-14 days for delivery with standard shipping.

DO YOU HAVE A SIZE CHART?

Of course. Please find our size chart HERE
Please be aware that measurements are based on a flat garment (not the entire circumference).

MY SIZE IS OUT OF STOCK/I WANT TO SHARE A DESIGN IDEA WITH YOU.

Generally, each design we produce is “limited” which means we only produce it once and may be sold out. We’re always brainstorming on how we can create products our #Riseabove Phoenix community loves, so please share any ideas at info@phxriseabove.com
If you would like to bring your idea to life we offer a custom clothing and custom workwear service (minimum order is 50 polo shirts and 100 work shirts) click HERE or email us at info@phxriseabove.com to find out more.

ARE THESE WORKSHIRTS HI VIS?

We offer both Hi Vis and standard work shirts in our collection, making it easy to distinguish them by the presence of a block top and tape.
Our product descriptions provide detailed information on each product's compliance with AUS/NZS standards, ensuring you know precisely how they measure up

ARE YOUR WORKSHIRTS UPF RATED?

Some of them are! Our range features a mix of items, including full print shirts, hi-vis shirts, and lifestyle products. You can distinguish between them by looking for the block top and the presence of tape.
The product descriptions provide a detailed breakdown of each product's specifications and how it meets AUS/NZS standards, ensuring you can maintain both high visibility and style!

DO YOU OFFER BULK DISCOUNTS?

We sure do! Bulk order discounts start at 10 units and above. Please email info@phxriseabove.com and our sales team will answer any questions you may have, or if you’re ready to get kitted out in your new Phonix.

CAN YOU CREATE A CUSTOM DESIGN OR PRINT FOR MY BUSINESS?

100%. We can create custom polo shirts, custom hi-vis shirts and much more! Check out the information HERE or email us at info@phxriseabove.com and our friendly sales team will be happy to help.

DO YOU TAKE ON WHOLESALE ACCOUNTS AND/OR CAN I SELL PHOENIX IN MY OWN STORE?

Of course. For any wholesale enquiries, please email our sales team at info@phxriseabove.com and they will be happy to help.

WHERE CAN I LOCATE MY TAX INVOICE?

You should have received your tax invoice with your order confirmation email. If it hasn't come through, dont worry, please email us at info@phxriseabove.com and our customer success team will get it organised for you.

DO YOU DO EMBROIDERY?

We sure do! We would love to add your brand to our Phonix shirts.
Just so you know there is a minimum order of 10 units, and there is a $50 cancellation fee in addition to non-refundable set-up fees.

Email our sales team at info@phxriseabove.com to find our more or to get your order started today.